XPLANE 11 SOUTHERN ENGLAND KEYS UPDATE
XPLANE 11 SOUTHERN ENGLAND KEYS SOFTWARE
XPLANE 11 SOUTHERN ENGLAND KEYS PC

I can appreciate you taking time out and testing the TBM in a clean installation, but it would have been far more helpful if you PM'ed either myself or Toto, and submitted any findings and/or log files. So I'd say we're doing better than average.

XPLANE 11 SOUTHERN ENGLAND KEYS UPDATE

In the grand scheme of things, and after reading your comment about waiting more than a reasonable amount of time, other developers usually push out 1 update every 6 months. We understand the frustration you are experiencing, but we can only do so much. It's certainly not a common problem, but it has been acknowledged and a solution is being worked on. The crashes you are experiencing is happening to a small percentage of people. What kind of hardware are you using? What are your graphics settings? How long does it take for the TBM to get to an unusable level? Saying the TBM affects X Plane to an 'unusable level' is very hard to believe, and you don't really give anyone much to go on.

XPLANE 11 SOUTHERN ENGLAND KEYS PC

This is a very complex add on, and with complexity comes problems due to the immense variety of PC configurations out there. We are certainly not sitting back, doing nothing to address the problems. Upon release, there were some more issues discovered thanks to the community, but we released an update PER DAY for about a week, that addressed these problems. In saying this, I'm going to address each of your points. Whereas it is true you are not the only one experiencing SOME teething problems, you are most certainly in the minority. It was streamed, constantly, for many months, with very few issues, and whatever issues were found, were quickly addressed. The TBM has undergone continuous testing for about a year. So forgive me if I come across as blunt or confronting. I'm going to address your post as logically and fairly as possible. Please understand that if your product was priced at a less premium level I may have been more tolerant of the major problems I've encountered. It's such a shame to have to write a post like this one for what I can clearly see is a product your team would have spent many thousands of hours developing and obviously are very passionate about. Personally I find some frustration when purchasing what I expected to be a premium product only to find it unusable.ĭuring the many attempted flights I have found the Hot Start TBM 900 to be an excellent representation of the real world aircraft. I have also spent countless hours if my own time troubleshooting to isolate the issues in a test environment running a clean installation (no other third party modification present) of X-Plane 11. From reading other forum posts I know I am not alone and I have waited more than a reasonable time since my purchase for these major problems to be resolved. The reason for the black and white approach to this post is an attempt to get a clear answer on what steps are being taken to resolve these major problems with the software from any Hot Start representative able to comment.

XPLANE 11 SOUTHERN ENGLAND KEYS SOFTWARE

These crashes prevent the user from operating your software for the intended use. The X-Plane 11 log file indicates an exception which describes the TBM 900 in the logs message. By a process of elimination the user can identify that X-Plane 11 suffers from software crashes on a regular basis only when the TBM 900 software is installed. When using the TBM 900 software X-Plane 11 suffers from software crashes Configuring the TBM 900 in a cold and dark state returns the frame rate to a normal, usable level however prevents the user from operating your software for the intended use. Frame rate deteriorates to unusable levels after a nondescript period of time. When using the TBM 900 software it negatively affects the operation of X-Plane 11 I purchased the TBM 900 and have suffered from two major problems with the product that if I was aware of would have stopped me from buying it. When it's working it's one of, if not, the best add-on aircraft for X-Plane 11. The team at Hot Start has been really helpful and I'm confident the problems I'm experiencing will get resolved.

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